What manual governs ramp policies and procedures?

The Ground Operations Manual (GOM) is the correct authority governing ramp policies and procedures. This comprehensive document outlines the standards, policies, and regulations that guide the safe and efficient operations at the airport ground level. It encompasses various aspects of ramp operations, including baggage handling, aircraft servicing, safety protocols, and communication procedures, ensuring that all ramp personnel are informed of their roles and responsibilities.

While other manuals may cover specific operational areas such as safety or detailed ramp procedures, the GOM is specifically designed to integrate all necessary protocols for ground operations as a whole. This makes it the key resource for ramp agents who need to stay compliant with both company policies and regulatory requirements pertaining to ground handling.