Delta Ramp Agent Practice Exam

The term SHO refers to "Hot bags or rapid bags," which are bags that need to be prioritized for quick transport to ensure they are available for passengers connecting to another flight or needing immediate access to their luggage. These bags typically indicate a sense of urgency, and the handling procedures for these items are designed to expedite their movement through the airport to meet passengers' needs in a timely manner.

Prioritizing hot bags is crucial for excellent customer service, particularly for travelers who may be in a hurry or have tight layovers. By identifying and managing these bags swiftly, ground personnel can improve overall efficiency and enhance the travel experience for passengers who require their baggage promptly.

Understanding this terminology is essential for ramp agents, as it helps them recognize which bags require special handling procedures and how to proceed to ensure that those bags are treated with the urgency they demand.