What is the significance of the Ground Operations Manual (GOM)?

The Ground Operations Manual (GOM) is essential because it provides a comprehensive framework for ramp operations policies and procedures. This document is critical for ensuring that all ground handling activities, including baggage handling, aircraft servicing, and ramp safety protocols, are performed consistently and efficiently. Proper adherence to the guidelines outlined in the GOM is vital for maintaining operational standards, ensuring safety, and enhancing overall efficiency in ground operations.

By detailing the specific procedures and responsibilities of ramp agents, the GOM enables personnel to understand their roles within the broader context of airport operations. This guidance helps to minimize potential errors and improve coordination among various teams, ultimately leading to a safer and more effective ground handling operation.